Blue Flag Technologies specialise in the provision
of enterprise class Customer Contact Management
solutions to Commercial and Public Sector organisations.
We partner with our customers to ensure they deliver
service excellence in the interaction with their
customers, citizens, partners and suppliers.
Our combination of 12 years cross industry experience
and dedication to long standing working relationships
with our customers has given us a unique and leading
position in the marketplace. The testimony for
this is an enviable track record of over 100 successful
installations.
The catalyst for this success has been our solution
– SERVICEmail.
SERVICEmail is a proven commercial, off-the-shelf
(COTS) and highly flexible solution for managing,
tracking and profiling customer contacts and complaints.
As organisations, business processes, regulations
and customer behaviour changes, SERVICEmail can
easily adapt to drive your Customer Service operation
forward.
SERVICEmail can also be configured to capture
staff-feedback, meaning that not only external
customer contacts are registered but also those
of the internal customer base or workforce, to
ensure every area of business-relevant feedback
is captured in one centralised location.
Blue Flag Technologies have additionally pioneered
a full functionality, zero footprint, browser-based
client that is leading the way in the Customer
Contact Management arena. This ensures the scalability
of the SERVICEmail solution to one thousand concurrent
users.
Blue Flag Technologies have an in-depth understanding
of Customer Contact Management requirements. Together
with our powerful SERVICEmail system, our total
customer care philosophy and our consultancy and
support expertise, we can work with your business
to ensure you meet and exceed your Customer Service
objectives.
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