SERVICEmail is a proven, commercial,
off-the-shelf (COTS) and highly flexible solution
for managing, tracking and profiling customer
contacts or complaints. As organisations, business
processes, regulations and customer behaviour
changes, SERVICEmail can easily adapt to drive
your Customer Service operation forward.
Among the key benefits…
Ease
of Use -
Ease of Use: Microsoft Office ‘look
and feel’ ensures ease of use
and minimised training, meaning agents
are operational in minutes.
Rapid
Information Gathering -
Integration to Postcode Software and Quick
Log Templates means automatic address population
and rapid logging of regular contact types,
increasing agent efficiency.
Previous Contact Tree
-
Trend spotting based upon configurable key
customer information provides an instant customer
contact profile. This offers immediate access
to all existing customer contact avoiding
workload duplication and improving the customer
experience.
