is a Contact? A contact is typically
an enquiry, a request, a suggestion or a complaint.
They are primarily from external customers, citizens,
partners and third parties. Your business also
has internal customers - your employees, who can
also raise suggestions and feedback into your
business with change requests and change actions.
live in a Customer Service culture, your customers
want to contact you anytime and through any channel.
They want to be kept informed. They want the utmost
in Customer Service and ultimately they want value
for money in the products and services offered
business to business, business to customer or
public sector to citizen, SERVICEmail can handle
potential contact channels for all inbound and
SERVICEmail can integrate with your email system
and also support web forms for automatic customer
contact registration, maximising the potential
of your existing IT infrastructure.
- What is a Contact? | Key
Benefits | Customers
| Contact Channels | Integration