SERVICEmail - Contact Channels

What is a Contact? A contact is typically an enquiry, a request, a suggestion or a complaint. They are primarily from external customers, citizens, partners and third parties. Your business also has internal customers - your employees, who can also raise suggestions and feedback into your business with change requests and change actions.

We live in a Customer Service culture, your customers want to contact you anytime and through any channel. They want to be kept informed. They want the utmost in Customer Service and ultimately they want value for money in the products and services offered by you.

Whether business to business, business to customer or public sector to citizen, SERVICEmail can handle potential contact channels for all inbound and outbound communications.

SERVICEmail can integrate with your email system and also support web forms for automatic customer contact registration, maximising the potential of your existing IT infrastructure.